At Healthie, we have always been committed to building for our customers first. Our mission is rooted in the macro reality of healthcare today—millions of individuals across the country are grappling with poor mental health, chronic diseases, weight-related conditions, and barriers to accessing care. These challenges were the catalyst for Healthie’s conception, and continue to drive our relentless pursuit to create a platform that empowers our customers—the innovators expanding access to critical healthcare—to deliver care as it should be delivered: virtual-first, longitudinal, and collaborative. 

The Problem: Outdated Tools for a Modern Care Model

When Healthie’s founders set out to understand how healthcare providers were spending their days, they quickly realized that the existing tools were not designed for the way care is delivered today. Many of our customers—nutritionists, therapists, health coaches, and hybrid care providers—were using pen and paper or legacy EHR systems that were built for episodic, transactional care rather than ongoing, relationship-driven care. 

Traditional EHRs have historically been designed as billing-first systems, prioritizing insurance and reimbursement workflows over clinical usability and patient engagement. This legacy approach has created inefficiencies, contributing to provider burnout and fragmented patient experiences that impact organizations of all sizes as they try to leverage solutions in ways that work for their care delivery models. As virtual-first and hybrid care models become the norm, healthcare organizations require a fundamentally different kind of infrastructure—one that supports real-time collaboration, automation, and scalability.

The Shift to Hybrid, Longitudinal Care

Healthcare is no longer divided into distinct categories of in-person versus virtual-only care. Instead, the industry is rapidly evolving toward hybrid care, where digital tools complement in-person interactions. Even providers who primarily operate in brick-and-mortar settings leverage virtual components—such as digital appointment reminders, lab result sharing, and pre-visit questionnaires—to enhance patient engagement. Healthie’s platform is purpose-built to support this shift, offering seamless workflows for providers to integrate virtual and in-person care effortlessly.

Beyond individual providers, we see this transformation taking place at scale within larger health tech organizations, value-based care groups, and chronic care management platforms. Many of our partners, including behavioral health clinics, metabolic health programs, and remote patient monitoring (RPM) companies, rely on Healthie’s API-first infrastructure to build and scale their care delivery models. Whether it’s integrating wearables for continuous data collection or automating patient engagement through secure messaging, our technology enables organizations to expand access to care while maintaining operational efficiency.

Microfeatures That Make a Macro Impact

The clinician experience is at the core of our innovation. We focus on thousands of microfeatures—small but powerful enhancements that save providers time and streamline workflows. From intelligent documentation tools to automated patient engagement, our platform is designed to remove friction and optimize the delivery of care. Features like auto-generated charting fields, real-time eligibility checks, and configurable intake forms allow providers to focus on what matters most: their patients.

Healthie is not just an EHR; it's an enterprise-grade, ONC-certified system built for the complexities of modern healthcare. Our partnerships with organizations focused on collaborative, longitudinal, and virtual-first care models have reinforced the need for a flexible, API-driven infrastructure. We provide secure data-sharing capabilities, HIPAA-compliant integrations, and customizable automation to support the diverse needs of our customers.

Building Technology for Collaborative Care

Healthie is thoughtfully designed for longitudinal care, where patient interactions are continuous rather than episodic. Intake forms, charting notes, and smart fields seamlessly integrate to reduce administrative burdens, enabling providers to spend more time focusing on their patients. Our interoperability features ensure that healthcare teams—including dietitians, therapists, and primary care providers—can collaborate effortlessly within a shared ecosystem. This is especially critical for managing complex, chronic conditions that require coordinated interventions across multiple specialties.

We also understand that healthcare providers need flexibility in how they structure their businesses and workflows. That’s why Healthie supports multi-provider practices, custom branding, and embedded EHR solutions for health tech startups. Whether our customers are solo practitioners or nationwide healthcare platforms, we provide the tools to streamline operations and enhance patient outcomes.

Looking to the Future

Nine years in, we are just getting started. The future of healthcare lies in understanding the unique workflows and care models of diverse providers and building technology that supports them. Our commitment remains simple yet profound—spend time with our customers, deeply understand their challenges, and build solutions that empower them to deliver exceptional care at scale.

With the momentum we see in the industry, it is both an immense honor and responsibility to continue serving our customers. Healthie will always be provider-first, because we believe that when providers have the right tools, healthcare outcomes improve. As we continue expanding our capabilities, we are focused on furthering interoperability, enhancing automation, and ensuring that our technology evolves alongside the ever-changing landscape of healthcare.

As we reimagine EHRs for collaborative care, we are driven by one core belief: better technology leads to better healthcare. And we are here to build it.