Whether you’ve set out to build a group practice, or find yourself expanding your solo practice to accommodate your growth, you’ve likely realized that there are a lot of considerations when it comes to establishing your group practice. There are legal requirements, office logistics, and team dynamics all vying for your attention. What was maybe once a one-provider show, is now a much more complicated business endeavor – but the payout in the end, with expanded practice reach and revenue, being an incredible return. 

With multiple providers and a larger patient base, what was once a manageable workload of administrative tasks can swiftly accumulate. As your group practice scales, evaluating and considering your technology partners becomes a business-critical process. Most central to your business is your Electronic Health Record (EHR) platform – and choosing the best EHR for your practice will ensure that you can support your business, team, and patients at scale. The right EHR for a large group practice or small group practice can make all the difference. Let’s learn more below.

Expecting more from your group practice EHR

With the major tech innovation that healthcare has experienced, there are several EHRs for group practices on the market that will be able to meet your practice’s basic needs. These EHRs will securely store patient records, facilitate charting, and provide a calendar for your appointments. But instead of choosing a solution that only meets a group practice’s basic needs, providers are discovering functionality that truly transforms how their group practices do business.

10 features that set Healthie apart

While many group practice EHRs offer the essentials, Healthie has set the bar for advanced functionality to support group practices. Designed for scale, the same core platform and workflows powers both group practices, and large-scale enterprise organizations alike. There is no limit to the number of providers, or patients, that the Healthie platform can support. 

Today, Healthie’s EHR for group practices is used by over 17,000 care providers to impact over 7M patient lives. Battle-tested to handle large scale operations, group practices can benefit from nuanced and advanced workflows across the platform – bettering administrative and scheduling flows, to patient care. 

1. Account admins have advanced control and insights over team member activity 

Owners and designated account admins in a growing group practice have a lot of responsibility – they need to ensure smooth onboarding for new providers, and a consistent care experience for patients.

Healthie offers admins the ability to customize over 70 permissions and settings for each member of their team (including Support accounts), making an EHR for a large group practice even easier to manage. These permissions enable admins to curate which portions of the platform each member can access and/or change. Inherently, this allows for sensitive information such as business financial information, or patient information, to be better safeguarded. 

To save time on customizing permissions, admins can create permission templates to easily apply to new team members. 

And while it may seem “big brother-ish” admins can also view activity for their team members. Admins can track patients assigned to a provider, pull a history of chat exchanges between provider/patient, view CMS 1500s or Superbills created by the provider, and much more. For a business owner, these activity insights can be instrumental in maintaining consistent processes and provider/patient interactions. 

2. Group practice calendar with advanced calendar settings 

One of the most critical features for scaling practices is calendar and scheduling management. Keeping track of provider availability and keeping your schedules booked, directly impacts provider and practice revenue. Full schedules, with recurring patient meetings also drive patient care and outcomes. 

Most EHRs designed for large group practice management have limitations in their scheduling abilities. Healthie’s Calendar feature was created with large-scale organizations in mind, incorporating incredibly useful features and workflows for group practices. 

• Admins can view an organization calendar, where they can see all availability, and all bookings, across their entire team. 
• Color code your calendar for more insights at a glance. 
• Advanced filtering on the organization calendar allows admins to filter across locations, appointment types, providers, and so much more. 
• Timezone management is intelligently and automatically handled by Healthie, eliminating the need to keep in mind a provider's timezone when viewing their availability or schedule. 
• Enable licensure matching, so telehealth patients are paired with a provider licensed in their state. 
• Enable patients to self-book directly with the practice (any provider) or have providers generate individual calendar booking links. 
• And so much more. 

3. Built-in task management designed for care teams

Task management can be a burden for admins that are trying to keep track of actions they need team members to action on, patient-related tasks to attend to, and business tasks to accomplish. While there are several robust task management tools out there, few integrate well with an EHR, and almost no EHRs for groups practices in the healthcare industry offer this as a built-in functionality. 

Healthie offers a built-in task management feature, that can be accessed from anywhere, and leveraged by all team members. This allows account admins to have a more holistic view of team-wide activity, keeping track of all open-ended items in one place. 

• Create new tasks for yourself, or create and assign a task to a team member.
• Set due dates and indicate priority level for each task.
• Enable Smart Tasks, tasks that are created automatically within the platform (ie. a task assigned to a provider to complete a charting note post-session).  
• View all open and completed tasks for the entire organization.  
• Associate tasks with patients, so that tasks related to their care shows on their patient profile (visible to the care provider only). 

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4. Chat designed for teams and streamlined patient communication 

Secure communication can pose a challenge for collaborative care teams that wish to communicate with patients and with other care team members in an async manner. 

Healthie’s HIPAA-compliant chat feature facilitates real-time communication among team members, and patients, making this an ultra-efficient EHR for large group practices. Share insights, discuss patient cases, and coordinate care efficiently all within the secure Healthie platform.

To further streamline operations, providers and team members can leverage more robust chat 

• Create an internal team chat thread. 
• Message blasts - send a one off message to a group of patients (or all patients), similar to a BCC. Patients won’t know that others received the same message, and replying to the message will go straight to the provider. 
• Group Messages - build a secure chat with a group of patients, for more peer-to-peer discussions & support. 
• Schedule chats to send in the future. 
• Automate welcome messages and away messages.  
• Disable chat for specific patients, or a patient group. 

5. Flexible billing, including self-pay packages

Billing is at the heart of your business, no matter your payment model. Many group practices offer a combination of payment methods, supporting insurance and self-pay methods – leveraging an EHR with integrated billing can be a time-saving tooling solution. 

Healthie offers flexible billing pathways that you can customize for your business, keeping all of your financials in one secure platform (deprecating the need for additional payment tooling or physical payment processors).  

• Securely collect and store patient billing details. 
• Create insurance claims or Superbills. 
• Invoice patients or responsible parties, for electronic remittance. 
• Create self-pay packages for one-off services, or recurring services (including subscription services) for sessions, products, programs, meal plans, and more. 
• Get embed or sharing links for packages, for patients to self-purchase externally. 

6. Advanced telehealth features for modern virtual-first care

Most legacy EHR systems were designed for in-person care, with virtual care being an add-on functionality. This can lead to poor quality telehealth or significant limitations, such as only being able to link a telehealth tool that you need to pay for separately. Moreover, legacy systems can offer more cumbersome experiences for patients when booking or launching virtual care services. 

Healthie was designed for virtual-first care and offers several easy ways to conduct virtual sessions, including using a free built-in telehealth offering, or using a direct integration with HIPAA-compliant Zoom, at no additional cost for Group Plans. 

• Secure video call links are automatically created with appointment creation 
• Patients receive appointment confirmations, with direct links to launch their video session 
• Split screen charting so providers can view the patient on video call, and chart through the same tab. 

Moreover, Healthie’s robust platform allows you to conduct virtual group support sessions, classes, and webinars, so that you can reach more patients regularly. Healthie provides advanced features, such as patient waitlists and co-hosting abilities, that refine the delivery of virtual group care. 

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7. Integrated E-Fax, E-Labs, and E-Prescribing 

An EHR for large group practices has to be efficient in healthcares fast-moving landscape. Integrating the clinical tools you need directly into your care workflows has a myriad of benefits – from reducing administrative work, to reducing clinical errors. 

Healthie not only brings essential tools into the platform, it connects these tools with your clinical workflows. 

• Dedicated E-Fax line and number to send and receive faxes electronically; fax a charting note direct from the patient profile. 
• Leverage a direct integration with Quest Labs, or connect your other lab vendors with Healthie to bring lab order results directly into your Healthie account 
• Enable prescription ordering for qualified care providers, with insights into active (and inactive) medications, as well as prescriptions. Support staff can queue up prescriptions for provider approval. 

8. Integrations marketplace to connect your tools

Marketplace integrations are revolutionizing how providers can treat patients, enabling them to meaningfully expand the range of services they can offer. For patients, the marketplace model enables seamless access to additional services through one trusted platform, enhancing their overall healthcare experience. Moreover, the benefits extend prominently to healthcare providers, as the integration marketplace offers them a more holistic approach to treatment. By consolidating all necessary tools and resources into one centralized platform, such as Healthie, providers can streamline workflows, eliminate the need for toggling between platforms, reduce errors, and gain comprehensive visibility of patients at a glance. This integrated approach ultimately optimizes efficiency and effectiveness, benefiting both providers and patients alike.

Healthie has partnered with the best tools available, making these third-party integrations accessible directly in the Healthie platform. Among the most popular tools in Healthie Harbor – Healthie’s quickly growing integrations marketplace – are Zoom for Healthcare, ZocDoc, Fullscript, and more. 

9. A Patient Portal that patients honestly love 

Healthie co-founders Erica Jain and Cavan Klinsky often think of Healthie not as an EHR solution with patient engagement features, but a patient engagement platform with billing, charting, and scheduling built around it. This is an important distinction because more than any other EHR platform, Healthie was purpose-built for patient care. 

This means that providers can work with patients in a much more async, and often real-time manner. Patients in turn can be participants in their own healthcare journey, sharing important information with their provider. Collectively, this facilitates better relationships between providers and patients, driving better long-term patient health outcomes. 

• Goal setting: Create goals for patients and see how they are tracking towards their goal.
• Messaging: Chat directly with your patients and your team on desktop and mobile. 
• Journaling: Patients can log various food, exercise, and lifestyle entries for their care provider to review, and to give direct feedback on an entry. 
• Programs and Courses: Enroll existing or prospective patients into a preset program that can be released on a fixed date or rolling basis. 
• Wearables sync: if permitted by the provider, patients can sync their wearable (Apple Health, Google Fit, Fitbit), as well as other remote patient monitoring devices. 

10. Advanced reporting with reporting dashboards

As a scaling business, it becomes increasingly more important to keep an eye on key business metrics, and connect them to the financial health of your business. Your EHR can be an incredibly powerful source of patient and group practice data – as it’s central to both your business and patient care. 

With Healthie’s comprehensive reporting capabilities, you can track key metrics, monitor performance, and gain valuable insights into your group practice’s operations. From financial reports to patient outcomes, Healthie empowers you with data-driven decision-making. Many reports are accompanied by a reporting dashboard that shares business insights at a glance. 

Healthie features provide value for group practices

Healthie’s group practice EHR features are more than just bells and whistles—they provide tangible value that directly impacts your practice’s success. Healthie is focused on simplifying and streamlining the backend work that is necessary, so that you can focus on providing the best patient outcomes possible.