Success Stories
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Oscar

Oscar Health Taps Healthie for Scheduling Solution at Scale

Oscar Health, a large multi-state health insurance company, needed an API-first scheduling system designed for care delivery at scale. Serving millions of lives across hundreds of providers, they needed to re-imagine their workflows, provider staffing & processes, and implement an industry-leading experience for members. Oscar chose Healthie because of the flexibility and power that Healthie provides, as well as the advanced reporting & analytics made possible.

A woman with a bright smile standing in front of a window, looking out at the view.
company profile
New York, NY
Headquarter
https://www.hioscar.com/
Website
1,001-5,000
Employees
Millions of lives
Patient Population Served
2012
Founded
90 Days
to go live
Publicly Traded
Capital Raised
Key Results

Oscar re-builds scheduling engine using Healthie

Oscar’s new provider scheduling system will reduce manual workarounds and add capabilities to scheduling workflows.

With Healthie, the customer team will be able to add new capabilities (including provider - client matchmaking, automations around setting provider availability, and more) leveraging Healthie’s platform and API. 

“We are most excited to move away from the manual scheduling system and utilize Healthie’s comprehensive and advanced platform to not only minimize workarounds but also enhance same day scheduling and same day schedule changes. Not only will this provide flexibility for our providers but it will also increase and improve efficiency among the scheduling team.”

This will provide a previously unachieved level of automation needed for our customer’s continued growth and scale. 

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Challenge

Oscar needed a robust, API-first scheduling platform designed for Healthcare

“Healthie was the leading scheduling system that provided comprehensive functions that met Oscar’s needs for the 100s of providers who would be loaded onto the system. First, Healthie’s platform provides seamless integration (API) with our current systems. Second, they are able to provide a user-friendly method of scheduling providers daily, weekly and monthly without complex steps. The scheduler can create individual customized templates while also being able to view at a practice level. Last, with ease, the user can also run reports to ensure we have met our appointment delta and meet targets/ goals.”

“During the demos, Healthie was readily available to answer any questions, provide additional information and start a slack channel for more time sensitive inquiries. They have also developed additional reports for us to ensure the reports can meet our business needs, i.e. panel management, recurring scheduling capabilities and communication functions with our providers within the system.”

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Solution

With Healthie, Oscar can automate key workflows & provide provider flexibility

“Oscar is most excited to move away from the manual scheduling system and utilize Healthie’s comprehensive and advanced platform to not only minimize workarounds but also enhance same day scheduling and same day schedule changes. Not only will this provide flexibility for our providers but it will also increase and improve efficiency among the scheduling team. We are also excited to begin partnering with Healthie to better improve our process."

"Healthie was the leading scheduling system that provided comprehensive functions that met Oscar’s needs for the 100s of providers who would be loaded onto the system."
Oscar Team Member
A woman with a bright smile standing in front of a window, looking out at the view.

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