Reach University finds an optimized coaching management solution in Healthie

With Healthie’s intuitive design and robust set of tools, Reach University experiences a major reduction in administrative costs while ensuring a seamless experience for providers and clients alike. 

Switching to Healthie has:

• Increased efficiency: Smoother coaching workflows and candidate wellness experiences. 
• Seamless transition: As edwell was integrated into Reach to scale coaching services across candidates, coaches experienced no disruptions in delivering wellness coaching. 
• Improved data management: Healthie’s API enabled easy data extraction and tracking, providing valuable insights into session details.

“The ability to automatically attach and pull client data has been incredibly helpful,” said Sarah Barnes. “It’s given us deeper insights into our coaches and candidates, making our operations more effective and enabling us to make data-driven decisions as we expand.” 

Reach University witnessed coaching rollout inefficiencies by relying on a patchwork of tools including Calendly, Zoom, and Airtable. These tools were costly and the team struggled with manually capturing and tracking essential data across multiple tools. "The lack of integration made day-to-day operations cumbersome," said Sarah Barnes, Manager of Candidate Wellness and Accessibility.

In their search for a solution, Sarah and her team initially sought a coaching platform. However, most lacked the necessary functionality to capture and track data effectively. "The platforms we explored didn’t offer everything we needed, which would have meant again combining the platform with external tools" she noted. 

While Reach University’s coaching team considered other options, Healthie was the right solution. "We only did a test with Healthie, and that was enough for us," Sarah explained. Healthie’s seamless integration, robust data tracking, and HIPAA-compliance made it the clear choice for Reach.

Reach University transitioned to the Healthie platform in just 6 weeks, consolidating multiple tools into a single, streamlined platform. With integrated scheduling, Zoom functionality, and centralized data management, Healthie reduced manual processes and minimized administrative issues. “We can track and manage coaches and candidate interactions in one place, and know whether sessions actually occurred without relying on the providers having to manually log that information,” said Sarah Barnes. 

Key reasons for choosing Healthie included its embedded scheduling, video calls, and customizable intake process. As a nonprofit university, Reach valued Healthie’s affordability and scalability. “Healthie recognized where we were and provided the necessary tools at a reasonable price,” Sarah shared. “It’s been a great solution at this early stage of the partnership, and we know it's going to be a good partnership as we scale and grow.