Simplex Health uses Healthie to power comprehensive wellness offering

Leveraging Healthie, Simplex Health has been able to: 

• Facilitate the removal of tens of thousands of patients from chronic disease medications.
• Deliver virtual counseling services where patients are able to join virtual sessions or chats with a provider.
• Offer a branded experiences through Healthie's white-labeled solution.
• Track patient outcomes through Healthie's reports tools. Simplex can to view session attendance, business KPI's, health outcomes, and patient satisfaction.
• Schedule across a multi-state provider network, creating a coordinated experience.

"Healthie’s team has made it so easy for our company to access aggregate patient data, pulled from our entire team, so we can seamlessly run analytics, track outcomes, and monitor growth."

– Alexandra Jatzke, RD LDN, Director of Training & Development

Simplex Health offers organizations a comprehensive nutrition and wellness offering, leveraging their team of dietitians, health coaches, care navigators, and other health and wellness professionals to help patients achieve long-term, impactful health results. Prior to Healthie, Simplex was using a handful of tools for each part of back-office operations and patient care. Stitching together multiple platforms was no longer cost-efficient and did not support their long term growth.

In addition to operational inefficiencies, Simplex faced another significant challenge: democratizing access to medical nutrition therapy (MNT). Historically, MNT was reserved for individuals with the right insurance benefits, creating a barrier for many who could benefit from their services. Simplex was determined to remove these cost barriers by becoming in-network with major insurance providers. This shift allowed clients to access either six or ten visits, depending on their insurance, and Simplex built a process to streamline care around these coverage limits.

Healthie now serves as the central hub powering Simplex’s operations and patient engagement. The platform provides integrated chat, telehealth, and other tools essential for delivering immersive, longitudinal care. Healthie's robust features and integrations, including Tellescope CRM, have streamlined complex workflows across multiple states, reducing scheduling challenges and improving referral management. 

“I used to joke that you need to have a degree from MIT to do scheduling at Simplex,” says David Rambo, CEO of Simplex. “It was actually a barrier to hiring because the lift of training was so high, with just a horrifically overwhelming scheduling process. With the Harbor, we have a renewed kind of confidence in hiring and error reduction.” 

Simplex has further leveraged Healthie’s Harbor ecosystem, incorporating tools like Superbill and Superdial to enhance billing processes, creating a seamless experience that has transformed their business operations and made it easier to hire and scale.