At Healthie, protecting patient information is at the forefront of everything we do. We understand the sensitivity and importance of personal data in the healthcare realm. The following provides an insightful overview of our comprehensive approach to Security and Privacy at Healthie.

Digital health infrastructure and security

The digital health landscape has witnessed remarkable growth over the past several years, fueled by the escalating demand for accessible and comprehensive patient care. Amid this surge, Healthie emerges as a pivotal player, offering a robust infrastructure tailored to the evolving needs of the industry.

Recognizing the criticality of safeguarding electronically protected health information (ePHI), Healthie stands as the singular EHR, patient engagement, and scheduling platform compliant with HIPAA, SOC 2 Type 2, and HITRUST standards. This distinction underscores our dedication to meeting industry benchmarks, ensuring both providers and patients have confidence in the security and confidentiality of their records.

In an era where innovation drives the digital health revolution, Healthie remains steadfast in its mission: to provide modern, scalable, and secure solutions that empower the next generation of healthcare providers to deliver unparalleled care outside of the hospital.

A proactive, comprehensive security stance

At Healthie we prioritize the safeguarding of ePHI by adhering to recognized healthcare security standards. Our dedicated team, complemented by external security partnerships, remains vigilant in monitoring and enhancing our protective measures.

Healthie works with Vanta - a top online security and compliance platform, to ensure that we meet all regulation requirements. Vanta consistently monitors and protects our customer data, running regular security audits to ensure the robustness of our product not just at launch, but throughout its lifetime. 

Moreover, Healthie utilizes best-in-class cloud security tools, including Aptible and AWS to construct a secure infrastructure around Healthie’s software as it is being built. This collaborative approach ensures that security is interwoven in Healthie’s products.

Ironclad processes and external assessments

The Healthie security team vets new products, vendors, and partners to ensure that they also meet our high standards for data security and privacy. As an organization we invest in continuous employee training, ensuring our team remains adept and vigilant. Our proactive security approach is multifaceted. Our specialized team anticipates threats through internal assessments, and to maintain security compliance we follow a strong set of policies and procedures. To ensure the robustness of these, a third-party assessor regularly evaluates Healthie’s security program.

Key elements of Healthie’s security protocols include:

• Access Control Policy
• Asset Management Policy
• HIPAA Workstation Security Policy
• Code of Conduct
• Cryptography Policy
• Data Management Policy
• HIPAA Compliance Policy
• Information Security Policy
• Human Resource Security Policy
• Incident Response Plan
• Risk Management Policy
• Acceptable Use Policy

A HIPAA and SOC 2 Type 2 compliant platform

We hold ourselves to a high standard when it comes to HIPAA and SOC 2 Type 2 compliance and adherence. We specialize in offering advanced, API-centric solutions crafted with a dual focus on unparalleled security and seamless scalability. Our team’s commitment to excellence is underscored by our key qualifications:

As a HIPAA & SOC 2 Type2 compliant EHR, Healthie delivers cutting-edge API-centric solutions designed for security and scalability. Key qualifications include:

• HIPAA Assessment
• SOC 2 Type 2 Report
• GDPR Compliant
• PIPEDA Compliant
• Annual Penetration Test
• Annual Disaster Recovery Tabletop Exercise
• Annual Risk Assessment
• Quarterly Vulnerability Scans

In addition to our qualifications, there are Security Controls in place which serve as day-to-day safeguards to minimize potential risk. Healthie’s security controls include:

• Strong authentication using Multi Factor Authentication (MFA)
• ePHI encryption at rest and in transit
• Logging and auditing 
• Endpoint security
• Network security: VPC security, IDS/IPS, host security, firewall management
• Continuous static and dynamic vulnerability testing
• Vendor assessment and management
• Product security controls
• Continuous application testing based on new functionality and features
• Privacy controls

Healthie’s ONC certification

As part of being an ONC Certified EHR platform, Healthie has demonstrated that our platform meets the “technological capability, functionality, and security requirements set forth by the U.S. Department of Health and Human Services (HHS)”.

This certification not only validates our platform's robustness but also empowers Healthie clients to qualify for Medicaid and Medicare incentive payments. Such benefits enhance patient care offerings and expand the clientele potential for our valued customers. 

Healthie achieves HITRUST certification

Healthie has achieved the HITRUST Risk-Based, 2-Year (r2) Certification, placing it among an elite group of EHR platforms worldwide to meet the rigorous requirements of this esteemed standard. HITRUST certification is recognized as the gold standard for managing security and data protection risks in the healthcare industry. This achievement underscores Healthie’s commitment to safeguarding sensitive patient and provider information. With HITRUST certification, Healthie further establishes itself as a trusted partner for organizations that depend on robust security measures to deliver exceptional care.

We’re constantly improving

At Healthie, we embrace the philosophy that software is a dynamic organism. Recognizing the ever-changing landscape of healthcare technology, we are relentless in our pursuit of innovation and enhancement. Our dedicated team of security engineers and compliance experts diligently refines our platform and processes, ensuring they remain at the forefront of industry standards. This proactive approach not only caters to our customers' evolving needs but also prioritizes the security and satisfaction of their clientele.

Have questions about Healthie’s Security Program for your organization? Learn more here, or contact our team with your questions.