Found is transforming weight loss care delivery through a strategic partnership with Healthie
Found experiences tangible results and has a promising roadmap ahead.
With a shared commitment to innovation and collaboration, Found and Healthie have created a partnership that drives measurable success and aligns with the philosophy that a rising tide lifts all boats.
With Healthie, Found has:
- Improved Engagement and Retention: Strong provider CSAT scores and high levels of patient retention demonstrate the effectiveness of Found’s care delivery.
- Sustained Patient Progress: Program participants report meaningful progress in the short-term and outcomes sustained over time.
- Rapid Scaling: Healthie’s infrastructure enabled Found to grow their clinical team in a short period, supporting its members effectively.
- Enhanced Accessibility: Found has leveraged the Healthie platform to accept insurance and therefore improve affordable access to care for a broader patient base.
Found needed API-first scheduling platform to enable care delivery
Complex, multi-state matchmaking algorithm requires sophisticated logic for scale.
Found faced several challenges in delivering high-quality virtual care at scale. They needed a platform capable of accurately routing patients to the right providers based on location, specialty, and licensure to ensure compliance and optimal care delivery. Additionally, Found recognized the importance of providing exceptional virtual care delivery, as virtual care is distinct from in-person services and carries different expectations. Found needed a robust suite of patient engagement tools, including telehealth, to meet patient expectations.
Providing a personalized care experience was also a priority for Found. They needed a workflow to guide patients into unique care pathways and enable seamless scheduling of visits with preferred providers. Furthermore, Found determined that their patients valued consistency with their care teams, and therefore they needed a platform that could support ongoing relationships with the same providers through recurring appointments and patient engagement tools. This is a top priority as Found believes providing longitudinal care is instrumental in achieving sustained weight loss.
Found’s team of clinicians love the operational experience that Healthie supports
Healthie enables Found’s team of clinicians to deliver high-quality, longitudinal care.
Healthie empowered Found to operationalize their vision quickly and effectively. With Healthie’s comprehensive platform, Found was able to rapidly scale their clinical workforce of providers. This scalability allowed Found to support hundreds of members, providing timely and coordinated care. By leveraging Healthie, Found seamlessly integrates GLP-1 treatments with essential lifestyle change support, ensuring that patients receive holistic care to drive sustainable outcomes.
Healthie has significantly improved Found’s member experience. The platform enabled Found to accept insurance, enhancing accessibility for their patients, and deliver synchronous care that fosters real-time engagement between members and providers. Early data highlights the success of this approach, with strong provider CSAT scores and improved patient retention rates. These advancements align with Found’s value proposition of reducing costs and achieving better outcomes, demonstrated by the fact that program participants see meaningful progress and sustain results over time. Healthie’s robust infrastructure has been instrumental in delivering these exceptional outcomes.
