Plume uses Healthie to make data-driven decisions for providing longitudinal care
Plume is able to invest time and development resources into providing unique care delivery.
Healthie has enabled Plume to achieve significant operational efficiencies and development cost savings, allowing the organization to build a best-in-class model and scale its care delivery, while focusing on bespoke solutions for the trans community.
Key outcomes include:
- Streamlined care coordination: Plume’s Nick Nieslanik explains that “self-service configuration of forms and questionnaires saves us time and has been a big ROI.”
- Data-Driven Decision-Making: Plume processes all data from Healthie on webhooks and makes data-driven decisions based on engagement and longitudinal care.
- Development Cost Savings: Healthie’s comprehensive toolset eliminated the need for extensive internal development, saving Plume an estimated $250K annually.
These results underscore Healthie’s role in helping Plume scale efficiently, reduce costs, and focus on delivering personalized, trans-first care. Nieslanik notes that “having configurable scheduling, clinical intake, billing, and patient profiling allowed us to focus on building a center of excellence for the trans community, speeding up time to market in critical areas. Healthie lets us focus our limited resources in places that are the most impactful for our members.”
Plume Health needed complex tooling to solve operational challenges at scale
Plume searched for a solution that would complement their existing tech stack and position them for growth.
Plume Health faced significant operational challenges as their practice grew. They sought a solution with a white-label patient portal, robust scheduling tools, a customizable clinical intake system, and a billing platform that could handle both invoicing and membership fee processing. Additionally, they needed a solution that could serve as a practice management system to support their care coordination team and optimize back-office operations, including transferring care and managing administrative workflows.
While Plume considered several solutions, many platforms lacked the full suite of tools necessary to address their complex needs. Then they found Healthie, whose extensive capabilities made it the ideal complement to Plume’s existing tech stack, providing the functionality required to improve care delivery and scale their operations.
Plume Health selects Healthie for its robust APIs and customizable patient experience
Plume builds a best-in-class, trans-first experience without having to invest in extensive internal development.
Healthie’s comprehensive practice management and patient engagement platform enabled Plume Health to configure a self-service experience for members. Leveraging Healthie's configurable forms and templates, Plume automated transactional emails which were being sent in the thousands. Other manual processes, including scheduling and clinical onboarding are now automated, with Plume being able to add their own logic on top of Healthie. Additionally, the extensibility in purchase experience, such as packages, enables Plume to offer members customizable and personalized treatment options.
By leveraging Healthie’s existing tech, Plume is able to focus on building best-in-class trans-first care experience, supporting chosen names, pronouns, and personalized content and workflows – such as mental health screeners and care packages – that are critical for their patient base.
Nick Nieslanik, SVP of Product & Technology, explains, “the Healthie team has been willing to prioritize product work that is specific to our community and has been a critical partner in helping us establish a true center of excellence for trans care and support.”
