Healthie supports solo practitioner Stephanie Mollo's growing virtual practice

Since integrating Healthie into her practice, Stephanie has seen a variety of measurable improvements. With Healthie, Stephanie’s practice experiences:

• Enhanced intake process: With Healthie's online forms, the onboarding process is now seamless, secure, and electronic, removing the barriers previously caused by printed forms and manual submissions.
  "Having the forms all in one place has been a game-changer."
• Simplified insurance billing: Using OfficeAlly for two insurance providers (Tufts and Aetna) through Healthie has significantly reduced the workload, making billing more efficient. Stephanie can seamlessly create, submit, and track claims all from her Healthie account. 
• Improved reporting and data access: Healthie Reports feature is designed to aggregate patient, appointment, and financial data all in one secure place.

"I like that I can create a report whenever I need it, and I know I can quickly find specific information."

“Whenever people are asking about platforms, I always recommend Healthie. I use EHRs because I need them – and Healthie just works. It does what I need it to do; I’m able to meet with my patients consistently and conveniently. I can focus on the part I enjoy - the work itself.”

Stephanie, a Licensed Mental Health Counselor and Registered Expressive Arts Therapist based in Massachusetts, started her solo private practice part-time in 2016 whilst working full-time at a mental health agency. By 2019, as some of her patients moved geographically, she shifted to virtual sessions but experienced limitations with her telehealth platform at the time, VSee. Initially using free tools, Stephanie struggled to maintain efficiency and compliance with handwritten notes and a lack of private messaging for patients. Managing intakes and onboarding involved time-consuming processes where patients had to print, sign, and email back forms, significantly slowing down operations, and even presenting a barrier to begin care. 

Stephanie needed a more integrated, professional system to streamline her workflow, chart digitally, and deliver care. Her prior experience with telehealth platforms left her seeking an all-in-one EHR and telehealth solution that could scale with her growing patient base. Frustrated by limited capabilities and expensive solutions, she sought a comprehensive, affordable option to better manage patient care and administrative tasks.

Stephanie discovered Healthie during an online search for an EHR platform that could integrate both patient management and video telehealth, two critical needs for her virtual mental health practice. After testing other solutions, Healthie’s offering stood out not only for its wide range of relevant features but also because it provided a free plan—ideal for Stephanie, who had only a few patients at the time. 

“It has all these features, and it’s free, how could I go wrong? The fact that there was a free plan was huge for me because I only had a few patients at the time. Then, as my practice grew I was already set up and easily upgraded to a higher plan.”

When Stephanie transitioned to Healthie in 2020, she found the process straightforward – and she appreciated the ability to build out custom intake forms that met the needs of her practice and patients. Healthie includes over 40 templated forms for behavioral health providers from standard practice policies, to assessments, and charting notes. Stephanie also found Healthie’s support team to be consistently responsive, resolving any issues she encountered, which she found essential as a private practice owner. 

Since integrating Healthie, her practice has benefited from features like split-screen charting and automatic intake workflows, which have streamlined her processes and elevated the quality of care. Stephanie now offers more structured, efficient services, allowing her to implement best practices effortlessly.